Refund & cancellation policy
How refunds and cancellations work for purchases on Kshetra.
01
Refund Eligibility Criteria
To ensure fairness for all customers, refund requests must meet specific criteria:
- Refund requests must be submitted within 7 calendar days of the transaction date
- Services that have not been consumed, activated, or fully delivered are eligible
- Valid transaction details including order number and proof of purchase must be provided
- Reason for refund request must be clearly stated and documented
- Account must be in good standing with no history of policy violations
02
Refundable vs Non-Refundable Services
Understanding what services are eligible for refunds helps set clear expectations:
Refundable Services (within 7 days)
- Unused AI analysis credits purchased but not yet consumed
- Subscription services cancelled before first use
- Services interrupted due to technical issues on our end
- Duplicate transactions or billing errors
Non-Refundable Services
- Completed AI-generated Vastu reports and analysis
- Digital consultations with Vastu experts that have been conducted
- Customized recommendations and remedies already delivered
- Services used or accessed, even partially
03
Refund Processing Timeline
Our refund processing follows a structured timeline:
We strive to process all legitimate refund requests promptly and efficiently.
1-2 Days
Request review and verification
3-5 Days
Decision notification and processing
7-10 Days
Credit to original payment method
Complete refund process: 7-10 working days
04
How to Request a Refund
Requesting a refund is straightforward with our dedicated support team:
- Email us at info@kshetra.ai with 'Refund Request' in the subject line
- Include your order number, transaction date, and reason for refund
- Attach proof of purchase (receipt, confirmation email, etc.)
- Provide detailed explanation of why you're requesting the refund
- Our team will respond within 24-48 hours to acknowledge your request
05
Cancellation Policy
Understanding our cancellation terms helps avoid any confusion:
- Service cancellations can be made before service initiation or delivery
- Once a service is initiated, delivered, or accessed, cancellations are not accepted
- Subscription services can be cancelled to prevent future billing
- Immediate contact is required for time-sensitive cancellation requests
- Partial refunds may be considered for interrupted services due to our technical issues
06
Special Circumstances & Exceptions
We understand that exceptional situations may arise:
- Technical issues preventing service access may qualify for full refunds
- Medical emergencies or family situations will be considered case-by-case
- Service quality issues will be reviewed and may result in partial or full refunds
- Billing errors or duplicate charges will be corrected immediately
- Fraudulent transactions will be investigated and resolved promptly
Common questions
How long do I have to request a refund?+
You have 7 calendar days from the transaction date to submit a refund request. After this period, refunds are generally not available unless exceptional circumstances apply.
Can I get a refund after using the service?+
Unfortunately, services that have been used, accessed, or delivered cannot be refunded. This includes AI reports, consultations, and analysis that have been generated or conducted.
How long does the refund process take?+
The complete refund process takes 7-10 working days. We review requests within 1-2 days, process approved refunds in 3-5 days, and the credit appears in your account within 7-10 days.
Will I be refunded to the same payment method?+
Yes, all approved refunds are credited back to the original payment method used for the purchase. We cannot process refunds to different payment methods for security reasons.
What if I was charged twice by mistake?+
Duplicate charges or billing errors are corrected immediately upon verification. Contact our support team with your transaction details, and we'll resolve this quickly.
Can I cancel my subscription and get a refund?+
Subscription cancellations prevent future billing, but refunds for current billing periods depend on usage. Unused subscription services within 7 days may qualify for partial refunds.
Questions about these policies? Write to info@kshetra.ai.